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A complainant may reach the officer in charge of complaints through the following;
M Shaheer Rasooldeen
Snr Manager – Relationship Management Unit
660 1/1, Galle Road, Colombo 03
+94112597429
Rushdi Zarook
Manager Legal
660 1/1, Galle Road, Colombo 03
+94112597429
A detailed description on the complaint to be directed to the relevant officer encapsulating the following;
Amana Takaful shall be committed to acknowledge all complaints within 3 working days upon receipt. Once a complaint has been received; the officer shall undertake an initial review of the complaint and shall get in touch to further understand and assist complainant.
If the complainant is not satisfied with the initial resolution, who can the appeal be referred to?
Shehan Feisal
Chief Executive Officer
+94112597429
660 1/1, Galle Road, Colombo 03
Gehan Rajapakse
Chief Executive Officer
+94112597429
660 1/1, Galle Road, Colombo 03
What is the ‘Alternative Dispute Resolution’ mechanisms available if the complainant is not satisfied with the final resolution?
Insurance Ombudsman
No 143A, Vajira Road, Colombo 05
Insurance Regulatory Commission of Sri Lanka
Director Investigations
Insurance Regulatory Commission of Sri Lanka, Level 11 East Tower, World Trade Center Colombo 01.